Talk with us
Hi there!
Happy to see that you decided to connect with us.

Unlock answers to all your 3PL questions with our FAQ guide.


What is 3PL?

3PL stands for Third-Party Logistics. It refers to the outsourcing of logistics and supply chain management services to a specialized company that handles activities such as transportation, warehousing, inventory management, and distribution on behalf of businesses.

What services does your 3PL company offer?

Jillamy provides a wide range of services, including transportation management, warehousing and distribution, order fulfillment, inventory management, reverse logistics, freight forwarding, customs brokerage, and value-added services such as packaging, labeling, and kitting.

How can 3PL services benefit my business?

By outsourcing your logistics and supply chain operations to a 3PL provider like Jillamy, you can benefit from their expertise, infrastructure, and network. This allows you to focus on your core business activities, reduce costs, improve efficiency, enhance customer service, and gain access to advanced technology and industry best practices.

Can you help optimize my supply chain?

Yes, we offer supply chain consulting services to help optimize your supply chain operations. Our experts will analyze your current processes, identify areas for improvement, and provide recommendations to enhance efficiency, reduce costs, and improve overall performance.

How do I get a quote for your services?

You can request a quote by filling out the contact form on our website or by contacting our sales team directly. To provide an accurate quote, we will need information such as the type of services required, the volume of shipments, the frequency of shipments, the destinations involved, and any specific requirements you may have.

Can you handle international shipping and customs clearance?

Yes, as a comprehensive 3PL provider, Jillamy has experience and expertise in international shipping and customs clearance. We can assist with navigating customs regulations, managing documentation, arranging transportation, and ensuring smooth customs clearance for your shipments.

How secure is your warehousing facility?

Our warehousing facility is equipped with state-of-the-art security measures, including 24/7 surveillance cameras, access control systems, fire prevention systems, and trained security personnel. We prioritize the safety and security of your inventory and employ industry best practices to mitigate risks.

Do you offer real-time visibility of inventory and shipments?

Yes, we provide advanced technology solutions that offer real-time visibility of your inventory and shipments. Through our web-based portal or integrated systems, you can access detailed information about inventory levels, order status, tracking updates, and other relevant data to help you manage your supply chain efficiently.

Can you handle order fulfillment for my e-commerce business?

Absolutely. We specialize in e-commerce order fulfillment services, including receiving and managing online orders, picking, packing, and shipping products to end customers, managing returns, and providing customized packaging solutions tailored to e-commerce requirements.

How do you handle returns and reverse logistics?

We have dedicated processes and systems in place to handle returns and reverse logistics efficiently. Our team will work closely with you to develop a customized returns management strategy, including product inspections, re-packaging, re-stocking, and disposition, based on your specific needs and industry requirements.

Are you able to integrate with my existing systems?

Yes, we understand the importance of seamless integration with your existing systems. Our team is experienced in integrating with various platforms, including e-commerce platforms, order management systems, ERP systems, and more. We can work with you to establish smooth data exchange and connectivity between our systems.

How can I track my shipments with your 3PL company?

Once your shipment is in transit, you can track its progress through our online tracking system. We will provide you with tracking numbers and login details to access real-time tracking updates. This way, you can monitor the status and location of your shipments at any time.

What industries do you serve?

We serve a wide range of industries, including but not limited to retail, e-commerce, consumer goods, electronics, healthcare, pharmaceuticals, automotive, aerospace, and more. Our adaptable solutions cater to the specific requirements of different industries.

If you have any further questions or need more information, please feel free to contact us directly through our website or reach out to our customer support team.